Refund policy

Refund Policy

At Sawafootball, we pride ourselves on offering you quality products. However, if you encounter a problem with your order, our refund policy is as follows:

1. Refund conditions

We only accept refund requests in the following cases:


  • 90-Day Guarantee : All of our products are under a money-back guarantee; within this period, you can request a refund for any reason by returning the product to us.
  • Defective product : If the item you received is faulty, damaged or has a hidden defect, we will issue a refund or exchange.
  • Size or product error : If you received an item in the wrong size or an incorrect product compared to your order, we will accept the return and

    We operate a 90-day return policy, which means you have 90 days after receiving your item to request a return. 

    To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.

    To make a return, you can contact us at the following address: Contact@sawafootball
    If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

    You can always contact us with any questions regarding returns to the address Contact@sawafootball

    Damages and problems
    Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged, or if you have received the wrong item, so that we can assess the problem and resolve it.



    Exchanges
    The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item.



    Refunds
    We will inform you as soon as we have received and inspected your return, and we will let you know whether the refund has been approved or not. If the refund is approved, you will automatically be refunded to your original payment method within 10 days. Business days. Please note that processing and posting of the refund by your bank or credit card company may take some time.
    If more than 15 business days have passed since your return was approved, please contact us at Contact@sawafootball

    we will proceed with the refund or exchange of the product.

2. Return conditions

  • Return period : You have 90 days after receiving your order to report a defective product or a size/product error.
  • Item condition : Products must be returned in their original condition, unused and in their original packaging. Items showing signs of use will not be refunded.
  • Error originating from the client: In the event that the error originates from the customer, we unfortunately will not accept returns or exchanges.

3. Return process

  • Return request : To initiate a return, please contact our customer service department at the following address: Contact@sawafootball en specifying your order number, the product concerned and a description of the problem.
  • Documents to provide : We ask that you attach photos to your request showing the product defect or size/product error, in order to facilitate the review of your request.
  • Return shipping costs : If the return request is validated (defective product or order error), the return costs will be covered by our team.
  • Refund method : Refunds will be issued via the same payment method used for the initial purchase (e.g., credit card, PayPal, etc.).
  • Refund period : After receiving and inspecting the returned product, the refund will be processed within 30 days. A confirmation email will be sent to you once the refund has been processed.

4. Exchanges

  • If you received a defective product or the wrong size, you can request an exchange. In this case, we will cover the return shipping costs for the correct product.