Refund policy

At SawaFootball, we take pride in offering you quality products. If you have a problem with your order, here is how returns, exchanges and refunds work.

1. 90-day guarantee

All our products come with a 90-day guarantee from the day you receive them. During this period, you can request a refund for any reason by sending the product back to us. This guarantee is in addition to the 14-day right of withdrawal described in our Terms of sale.

2. Covered cases

  • Defective product: if the item you received is defective, damaged or has a hidden defect, we will refund or exchange it.
  • Wrong size or product sent by us: if you received a size or product that differs from your order, we will accept the return and refund or exchange it.
  • Change of mind or wrong size ordered by you: the return is accepted; the carrier's return shipping costs remain at your expense.

3. Return conditions

  • Period: 90 days after receiving your order.
  • Condition of the item: the item must be returned in the condition in which you received it, unworn and unused, with its tags and in its original packaging. Items showing signs of use will not be refunded.
  • Proof of purchase: you will be asked for the receipt or proof of purchase.
  • Items sent back without a prior return request will not be accepted.

4. How to return an item

  1. Email us at support@sawafootball.com with your order number, the product concerned and the reason for the return.
  2. For a defect or a size or product error, attach photos to help us review your request.
  3. Once your request is approved, we will tell you how and where to send your parcel.

5. Return shipping costs

For a defective product or an error on our part, the return costs you paid will be fully refunded upon presentation of the carrier's proof of payment. For a change of mind or a wrong size ordered by you, return costs remain at your expense.

6. Exchanges

  • If you received a defective product or the wrong size, you can request an exchange: we will cover the cost of sending you the correct product.
  • Ordered the wrong size? Exchanges are possible within 90 days; return costs remain at your expense.

7. Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

8. Refunds

We will let you know once we have received and inspected your return, and whether the refund is approved. The refund is then made to your original payment method (bank card, PayPal…) within 10 to 14 days, and a confirmation email is sent to you. Your bank may take a few extra days to process it.

If more than 15 business days have passed since your return was approved, contact us at support@sawafootball.com.